Customer Experience Magazine welcomes contributions on a range of topics to be considered for publication. Below is our suggested content for 2020.
Please send all submissions to the Editor at email@example.com.
Post-seasonal retail results and reviews
Seasonal retail (Valentine’s Day); contact centre strategies; ombudsman services and ADR
Complaint handling; The UK Complaint Handling Awards; Artificial Intelligence
Customer journey mapping
Employee Experience; The UK Employee Experience Awards; recruitment
Seasonal retail (summer); personalisation in CX
Digital Experience; tech solutions & innovations; Independent Retailer Week
CX transformation strategies
The UK Customer Experience Awards
CX Day; Customer Service Week
Black Friday; seasonal retail, National Consumer Week
Cyber Monday; seasonal retail